Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people. Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products. We are continually evolving to meet the changing needs of our members and supporting our communities through local health programs and sponsorships.
At National Pharmacies, we believe our people are our biggest asset.
We are committed to fostering a values-driven culture, that supports our team members to fulfil our purpose of Caring for People, Enabling Health and Inspiring Wellness in the communities in which we serve.
Are you an experienced retail leader with a passion for customer service and team development?
Do you thrive in a fast-paced environment and enjoy leading high-performing teams?
National Pharmacies is seeking a motivated Pharmacy Operations Manager at our Glenunga store to lead one of our pharmacy teams and support our mission to deliver outstanding service and care to our members and customers.
In this role, you will lead the retail and operational performance of the pharmacy, ensuring exceptional customer service, strong team engagement, achievement of sales targets and operational excellence across all areas of the store.
Key Responsibilities
Drive member and customer engagement, contributing to monthly membership sign-up targets.
Lead and support the pharmacy team to deliver exceptional customer service and operational excellence.
Drive sales performance, achieve monthly budgets and maximise profitability.
Manage employee rostering, leave management and workforce planning to support business needs.
Monitor and interpret pharmacy financial reports to support business performance.
Support and maintain strong visual merchandising, promotional displays and retail presentation standards.
Ensure compliance with legislation, company policies, procedures and operating standards.
Lead team communication, coaching and performance development activities.
Support inventory management, stock control and loss prevention initiatives.
Work collaboratively with the Principal Pharmacist, Business Operations Manager and National Support Office teams.
Foster a positive, agile and high-performing workplace culture.
About You
Proven experience leading teams within a retail or customer service environment.
Strong leadership, communication and interpersonal skills.
Ability to build rapport with a diverse range of people.
Passion for customer service and team development.
Strong commercial acumen and understanding of business financial drivers.
Excellent organisational and problem-solving skills.
Ability to effectively manage confidential or sensitive situations.
Sound knowledge of Work Health & Safety principles within a retail environment.
Professional presentation and strong decision-making capabilities.
Community minded with a collaborative and positive attitude.
Why Join Us?
Supportive team and workplace culture.
Leadership development and career progression opportunities.
Attractive staff discount across health, beauty and optical products.
Opportunity to make a genuine impact within the local community.
Be part of a trusted, member-owned organisation with over 100 years of history.
Opportunity to be involved in the National Pharmacies Christmas Pageant.
If you would like to join our organisation and can commit to flexible working hours, including weekends and late nights as required, please complete the online application.
This role may involve completing training through a Registered Training Organisation. You must have unlimited work and study rights to apply!
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