As our Business Support Analyst, you'll be the friendly, steady presence our members turn to when they need help — whether that's talking to a member through a technology hurdle, resolving a membership payment query, or supporting a store with a set-up issue. You'll bring patience and professionalism to every interaction, with a particular gift for helping our older members feel confident and cared for, no matter how tricky the tech. This is a role for someone who genuinely enjoys solving problems and leaving people better off for having spoken with you.
Job Description
What You Bring
Customer Service Excellence: Proven experience delivering warm, professional customer service, with the patience and empathy to support members of all ages and technical abilities.
Technology Confidence: You're comfortable picking up new systems and software quickly — our day-to-day spans multiple different platforms, and you'll need to move between them with ease.
Microsoft Suite Skills: Solid working knowledge of Word, Excel, and Outlook is essential.
Problem-Solving Mindset: A calm, solution-focused approach to queries and challenges, especially when guiding less tech-savvy members through unfamiliar territory.
Clear Communication: Confidence handling enquiries by phone and via Freshdesk, with the ability to explain things simply and reassure members every step of the way.
Desired Skills and Experience
Why Join the team
Join a supportive team where your problem-solving and people skills are truly valued.
Full-time, permanent stability with the chance to make a real difference to members every day.
If you love helping people and solving problems, we'd love to hear from you. Apply now.
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